Talking with customers and monitoring the, it is obvious that there is a lot of confusion regarding Service Packs for all the supported versions of Crystal Reports; Where to download the Service Packs? What do the version numbers mean?

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Where do Fix Packs come into this picture? Where are the runtimes for the various Fix packs and Service Packs? Where is the documentation for the Fix Packs and Service Packs? In this Wiki, I will try to distill all of the above and more. What do the version numbers mean? Up to Crystal Reports 2008, not much.

Other than the higher the number, the more recent the product. With CR 2008, we have a pretty good logic to the numbering system. Lets' take version 12.1.2.957.12 is version of CR 2008..1 tells us this is Service Pack 1,.2 tells us this is Fix Pack 1.2 applied on top of Service Pack 1. The last three of four digits - what ever - not important.

So as another example, if I have version 12.3.1.684, I know I am using CR 2008, Service Pack 3, Fix Pack 3.1. Where do Fix Packs come into this picture? Fix Packs are released after a Service Pack. Fix Packs are not as thoroughly tested as Service Packs. Fix Packs are rolled into subsequent Service Packs, but not all Fix Packs will be in a particular Service Pack.